The Complete Idiot’s Guide - Penguin Group (USA)
Check out the NEW stars of the Idiot’s Guides series!

Help Sections

Help

Search for books

If you know what book you’re looking for, use the search box at the top right of the page. You can search by title, author name, keyword, or ISBN number. Your search results will appear sorted by relevance to your search term. You can change the order of your results to sort by publication date (most recent first), alphabetically by author, or alphabetically by title.

If you’re not sure what book you need, use the Browse by Subject menu in the left navigation bar. First click on the Bookstore tab at the top of any page. Then click on a subject category. All titles available in that category will be listed, sorted alphabetically by title. You can change the order to sort alphabetically by author, by price (lowest price first), or by publication date.

You can also use the Browse by Subject menu to search for Quick Guides and Book Extras. First click on the Quick Guides or Book Extras tab at the top of any page. Then click on a subject category. Results from either search will be sorted alphabetically by title.

How to order books

You can purchase any book on this web site by clicking on the “add to cart ” link. The book will be added to your online shopping cart. You have the option at that time to check out or continue shopping for more books. You may leave the items in your cart for ninety days, leaving from and returning to our site as many times you wish.

When you are ready to check out, click on the “My Cart ” link at the top right of every page; then choose “Check Out.” From this point on you will be using a secure connection to our servers and all information you enter will be protected by encryption (see more about Safe shopping). We accept the following credit cards: Visa, Mastercard, American Express, and Discover.

Once you have completed the checkout process and reviewed and submitted your order, you will receive an email notifying you that Penguin has received your order. After that you will receive email messages only if the status of your order changes (for example, you will receive an email when your order has been shipped).

For questions regarding our shipping and handling charges and normal delivery times, please refer to our shipping information. Please note that we do not accept orders via email.

How to order internationally

Penguin Group (USA) offers books for sale to residents of the United States and its territories and protectorates. The Penguin Group has many locations around the world. The following links will take you to the web sites of those companies.

How to return books

Items may be returned for a full refund (net of shipping costs) within 30 days of shipment date under the following conditions.

The product must be shipped via traceable means with the original packing slip or invoice enclosed. We cannot issue refunds, and will return product, for items returned to us more than 30 days after shipment date. If the invoice or packing slip is not enclosed with your return, we will have no obligation to refund or return the product.

Please refer to the return address on your packing slip to determine where to return your purchase.

Please note that the return procedure above applies only to those items purchased from Penguin Group (USA) web sites. It does not apply to books bought at your local bookseller or at another bookseller or retail store.

About out-of-stock books

From time to time our inventory of a given book runs out. We take every measure to restock books as quickly as possible. As a service to our web site visitors, we offer out-of-stock books for sale. If you order an out-of-stock book, we will ship the book to you when it is restocked. If, however, the book does not come back in stock in 14 days, we will inform you of this fact and cancel your order. You are never charged for orders placed on our web site until the books in your order have shipped.

How to contact customer service

Click here: http://penguingroup.custhelp.com

How Penguin uses cookies

Penguin Group (USA) web sites employ cookies in their shopping carts. The cookies employed ensure that items you place in your shopping cart during a visit will be retained in the cart when you return to the site using the same computer. The cookies do not recognize any personal information about individual visitors to the site. The cookies expire after 90 days. You must have cookies enabled within your web browser for the Penguin shopping cart to work properly.

Technical notes on using this site

The Complete Idiot’s Guide® website was built using web standards and should display correctly in Firefox 3.6 and above, Google Chrome, Apple Safari® 3.0 and above, and Microsoft® Internet Explorer 7.0 and above. If your browser pre-dates the versions listed, we suggest you upgrade your browser to get the full experience of our site. The links below will take you to sites that will allow you to do this now.

Sections of the site have been built to utilize certain plug-ins. In many cases these plug-ins are required to view the content. The list below identifies these plug-ins and applications and provides links to assist you in installing or upgrading them.

Browser Upgrades

Recommended Plug-Ins

Shipping and Handling Charges

The table below shows the shipping and handling charges applied to online orders. We currently offer book sales to residents of the United States and US territories and protectorates as indicated below.

Our delivery charges are in US dollars. During the check out process, you will be prompted to select your preferred shipping service. The cost will be calculated for you and displayed for your approval.

Please note that we can only guarantee overnight or 2nd day delivery for orders placed between 12:01 a.m. and noon Eastern time.

TerritoryShipping ServiceChargeTransit Time
US 48 StatesGround Regular$3.20 for first book + $1.16 for each additional, not to exceed $7.845 to 12 days
US 48 StatesFedex 2nd Day Air$7.75 per order + $2.25 per book2 to 3 business days
US 48 StatesFedex Next Day Air$13.25 per order + $3.50 per book1 to 2 business days
Alaska, Hawaii, FPO / APOMedia Mail$3.20 for first book + $1.16 for each additional, not to exceed $7.8421 to 28 days
Alaska and HawaiiFedex 2nd Day Air$18.75 per order + $3.50 per book2 to 3 business days
Alaska and HawaiiFedex Next Day Air$24.25 per order + $3.50 per book1 to 2 business days

Safe Shopping

Penguin Group (USA) understands the need to prevent online fraud. To do so, we rigorously employ industry standard security measures involving both hardware and software. We also employ best practices with regard to any information we collect to complete your purchase, using it only for the intended purpose. All information collected is transferred through secure channels at the highest level of encryption supported by your web browsing software.

How do we keep your information secure?

We use SSL (Secure Socket Layer) to encrypt any information you send to us during the check out process. This encryption standard, the most widely used on the internet, prevents any information you send to us from being read by unauthorized parties. Only when your information has been been passed to our secure servers, housed in a physically secure location and protected by firewall software, is your transaction processed.

Your credit card information is employed only for your purchase with Penguin Group (USA). Your information is vetted by a merchant bank to ensure that all credit details are accurate and represent a genuine purchase. Otherwise, none of your information is viewed by or provided to anyone other than authorized Penguin Group (USA) staff.

If you have further questions or concerns regarding safe shopping on this Penguin Group (USA) web site, you can contact us at the addresses and phone number below.

Penguin Group (USA)
375 Hudson Street
New York, NY 10014
phone: 212.366.2000
email: online@us.penguingroup.com

eBooks

If ordering eBooks, please ensure that your eBook software supports the format you are ordering. To protect copyrights in the digital environment, the eBook file may be encrypted and MAY NOT BE PRINTABLE or otherwise reproduced.